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FAQs

Straight answers. Reliable service.

Got questions about our cleaning services? We’ve answered the essentials to make choosing Fanshaw Cleaning Services simple, clear and hassle-free.

General FAQs

What areas do you provide cleaning services in?

We provide professional cleaning services across all suburbs of Sydney.

Yes! We use safe and environmentally friendly cleaning products to ensure your home, workplace, and the planet stay protected.

Getting a free quote is easy! You can call us, send a message, send an e-mail or fill out our free Instant quote form on the website, and we'll respond within 1-2 hours.

Absolutely. All our team members are fully insured, professional, and trained to deliver high-quality cleaning services for every type of property.

Yes! We offer flexible scheduling, including weekends and urgent bookings, to fit your needs.

We accept Bank Transfer / EFT (within 24 hours of invoice receipt), and Card Payments (via our on-site payment terminal). Invoices are issued for all completed services and are available to all clients.

Your satisfaction is our priority. If you're not happy with any part of the service, we'll return and fix it at no additional cost.

We recommend at least 24 hours' notice for standard cleans. For end-of-lease, deep cleaning, or commercial jobs, we suggest booking 48-72 hours in advance to ensure availability. For urgent same-day bookings, contact us directly and we'll do our best to accommodate.

Both! We cater to one-off cleans (spring cleaning, end-of-lease, pre-sale) as well as regular scheduled services - weekly, fortnightly, or monthly. There's no lock-in contract required.

Yes. We ask for at least 24 hours' notice for rescheduling or cancellations to avoid a cancellation fee. We understand that life happens, so please contact us as early as possible and we'll work with you.

No, you don't need to be on-site. Many of our clients provide a key or access code. All our staff are police-checked and fully insured, so you can have complete peace of mind while you're at work or running errands.

Yes, our team arrives fully equipped with all cleaning products and equipment needed. If you prefer, we use specific products - for example, due to allergies or sensitivities - just let us know in advance and we'll accommodate your request.

We love animals! However, we do ask that pets are secured in a safe area during the clean for both their safety and our team's ability to work effectively.

For safety and insurance reasons, our team is unable to move heavy furniture. We kindly ask that you move any large items beforehand if you'd like those areas cleaned. We will clean around and under any furniture that can be safely moved.

While our team takes the utmost care in every job, accidents can occasionally happen. We are fully insured, and any accidental damage will be handled professionally and promptly. Please report any concerns within 24 hours of the service.

Commercial Cleaning FAQs

What types of commercial properties do you clean?

We clean offices, workplaces, medical and professional facilities, shared spaces, and other commercial environments.

Yes. We can schedule cleaning before opening, after closing, or during quieter periods to minimise disruption.

Yes. We can create a customised cleaning schedule based on your premises, occupancy, and cleaning requirements.

Yes. We assess your site and requirements and can recommend a practical cleaning plan covering routine and high-priority areas

Industrial Cleaning FAQs

What industrial facilities do you clean?

We service warehouses, factories, workshops, production areas, storage facilities, and other industrial environments.

Yes. Our team can work across large facilities and high-traffic environments with cleaning schedules tailored to your operational needs.

Yes. We can coordinate cleaning times and procedures around your operations to help maintain a safe and productive workplace.

We can provide professional equipment and supplies appropriate to the cleaning requirements of your facility.

Retail Cleaning FAQs

Can you clean while our store is open?

Yes. Where appropriate, we can work around customers and staff, or schedule cleaning before opening or after closing.

Yes. We can service individual retail stores, showrooms, commercial retail spaces, and other customer-facing environments. Yes. We can service individual retail stores, showrooms, commercial retail spaces, and other customer-facing environments.

Absolutely. We can focus on entrances, floors, bathrooms, display areas, staff areas, and other high-use spaces.

Yes. We offer flexible scheduling to suit your opening hours and minimise disruption to customers and staff.

Aged-Care & NDIS Cleaning FAQs

Do you provide cleaning for aged-care and NDIS environments?

Yes. We provide professional cleaning services for suitable aged-care, disability-support, and residential environments.

Yes. We can tailor our services to the needs of the individual, household, facility, or support environment.

Absolutely. Our team aims to work respectfully and professionally while maintaining privacy, dignity, and clear communication.

Yes. We can establish a regular schedule based on the client's needs and the requirements of the property.

Specialised Cleaning FAQs

What specialised cleaning services do you offer?

Our specialized cleaning services can be tailored to specific situations, environments, or cleaning requirements that go beyond routine cleaning.

Yes. We can assess the property and requirements so we can recommend the appropriate cleaning approach, equipment, and service.

Yes. Specialized cleaning can be arranged as a one-off service or incorporated into an ongoing cleaning program where suitable.

We can assess difficult-to-access or heavily soiled areas and determine the safest and most effective cleaning method.